How can we help you?

Delivery times for charging stations are approximately one week from the date of signature of your quotation. However, at your request, the Beev team can schedule delivery at a later date, depending on your preferences and what was agreed with you when you placed the order.

Our charging station offers do not include a T2 charging cable. If you'd like to purchase one, we can add it to your offer. You can choose between a 5 or 7-meter cable. Don't hesitate to ask for a quotation, or to add it to your installation quote, by writing to us at [email protected].

If your charging station malfunctions, don't panic! Our after-sales team will be happy to help. 

To begin with, you can refer to the instructions we've put together for you, which answer 95% of our customers' questions. To find them, simply go to our website, "Recharge" section, then "After-sales service", or click here.

If you can't find the answer to your question there, you can always contact us at [email protected] or by telephone on +33 6 72 49 74 63, from 9:30 a.m. to 6:30 p.m.

Once you've signed the quotation and paid for your order, one of our technicians will contact you to choose the best date for his visit.

To validate your order, you will be asked to pay a deposit of 50% of the total cost of your installation. In this case, the remaining 50% must be paid on delivery of the charging station.

You can also choose to pay in 3 or 4 instalments via our partners Oney or Paypal from your personal spaceYou will then be debited automatically each month after your first payment.

A powerboost, also known as a load-shedding system, is a system that regulates the energy delivered by your charging station, to ensure that your fuses don't blow. More concretely, the powerboost enables your charging station to adapt to the power available on your electrical installation.

There are several possible causes for a system that disconnects.

It may be that your bollard is not adapted to your power output. If your bollard is not equipped with a powerboost, the energy delivered by it cannot be regulated and is therefore delivered in excessive quantities.

If, on the other hand, you have a powerboost and your system still switches off, this means that it is not correctly set up:

If you have a Copper SB Wallbox, go to your MyWallbox application and proceed as follows: settings → upgrade → powerboost.

Once you've reached this stage, you'll need to enter the ampere rating of your entire installation. To find it, you need to transpose your kVA package into amperes (you can refer to the table below). Then save your entry, and the RXTX code will light up on your powerboost display; this means that the setting is effective and that load shedding is working correctly.

Our team does its best to get back to you as quickly as possible. When you contact our after-sales service, you'll receive a response within a day. Each request is unique and requires special handling, so the processing time may vary depending on the problem you're experiencing. Our sole aim is to help you solve the problem you are experiencing.

If your terminal is found to be defective, we can replace it.

If it's a Copper SB Wallbox, Wallbox Technical Support will first carry out remote tests to determine the source of the problem. If replacement is indeed necessary, technical support will send you a new charger by parcel post to the address of your choice, then send one of their technicians to replace and collect the non-functional terminal. 

If it's a Circontrol, we don't replace the bollard, but we do replace the defective parts. These are sent to you by post, and we then arrange for one of our technicians to visit you at a time of your choosing. Once on site, the installer will replace the defective parts and ensure that the bollard is working properly again.

A functional bollard is not eligible for replacement. However, if it does not meet your actual needs, a new quotation will be issued for its purchase and installation.